Customer Centered Service
Mellyssa Lyght – Ambutech order desk/customer service
When an Ambutech customer called with a broken cane in an unfamiliar area, Mellyssa Lyght knew she had to try to help.
“One of our customers was on a bus and someone tripped over her cane and broke it,” said Mellyssa. “She was at a loss as to what to do, and she called us. I take calls like this personally. If I was in that situation, I would want somebody to help me.”
Working in customer and sales service at Ambutech’s call centre, Mellyssa helped the customer place an order for a new cane, but also found an organization in the area that could provide a temporary cane on short notice so she could make it home safely.
Mellyssa’s job requires her to deal with people around the world. She has to be ready to solve problems for people in different countries, who have sometimes very different needs.
“For our customers, a mobility device is a life tool,” said Mellyssa. “They need it for daily use and we don't want to make them feel like it’s just a product that you can have any other day. We want them to have what they need so we’ll do everything in our power to help them.”
Ambutech takes every phone call very seriously, whether it is from a big company or an individual.
“Each caller is a person to us, not a number,” Mellyssa said. “We go leaps and bounds to help people so that no one is stuck in the middle of the street with nothing.